Play Responsibly

Casinonic requires players to be at least 18 years old, or the minimum legal gambling age in your jurisdiction, whichever is higher. All players must verify their identity before making a first withdrawal.

During account registration, you will need to provide a government-issued photo ID (passport, driver's license, or national ID card). Casinonic may request additional documents including proof of address (utility bill or bank statement) and payment method verification. Documents must be in Latin or Cyrillic script; if your documents use a different script, video verification showing your ID and stating your name and date of birth will be required.

Accounts found to belong to underage players are immediately closed. All transactions and bets are voided, genuine deposits are refunded, and any winnings are forfeited. Casinonic may pursue additional legal measures in such cases.

Casinonic provides deposit, loss, and wager limits to help you control how much you spend. You can set daily, weekly, or monthly limits on deposits. Loss limits restrict how much you are willing to lose in a given period, while wager limits cap the total amount you stake.

In addition to spending controls, you can use cooling-off periods to temporarily disable your account while retaining the ability to withdraw your balance. Cooling-off periods range from 1 week to 6 months. During this time, no deposits or bets are allowed.

For more permanent control, self-exclusion closes your account fully for a set period—6 months, 9 months, or 1 year. During self-exclusion, you cannot deposit, bet, or withdraw funds. You may also request indefinite self-exclusion by contacting Casinonic support.

• Daily, weekly, and monthly deposit limits
• Daily, weekly, and monthly loss limits
• Daily, weekly, and monthly wager limits
• Cooling-off: 1 week, 1 month, 3 months, or 6 months
• Self-exclusion: 6 months, 9 months, 1 year, or indefinite
• All limits and exclusions managed via your account settings

Casinonic's bonus policy includes rules designed to prevent misuse of promotions. These rules define what constitutes bonus abuse and explain the consequences of violation.

Bonus abuse includes placing maximum-allowable bets on high-variance games solely to meet wagering requirements, reducing stakes after wins to switch to low-variance games, or using multiple accounts to claim duplicate offers. It also covers exploiting software bugs, delaying play rounds to avoid bonus expiry, or withdrawing during bonus wagering with the intent to bypass requirements.

If you violate bonus abuse rules, Casinonic may forfeit the bonus, confiscate any winnings generated from it, and close your account. Only one bonus per person, email address, and IP is allowed unless stated otherwise in the specific offer terms.

• Maximum bet during active bonus: 5 EUR or equivalent
• One bonus per person, email, and IP address
• Bonuses expire 3 days after activation (1 day for some promotions)
• Unused bonuses are removed after expiry
• You can cancel any bonus before playing—contact support to do so
• Violations may result in bonus forfeiture and account closure

Problem gambling occurs when the urge to gamble becomes difficult to control, regardless of the negative consequences. Signs include spending more money or time gambling than intended, chasing losses, neglecting responsibilities, or experiencing emotional distress related to gambling.

If you recognise these signs in yourself or someone you know, support is available. Several organisations provide free, confidential assistance to people affected by gambling-related harm, including counselling, self-assessment tools, and information about managing problem gambling.

Casinonic does not provide treatment or clinical advice. The organisations listed below are independent, specialise in gambling support, and operate outside Casinonic.

• Spending more than you can afford to lose
• Gambling to escape stress, anxiety, or other emotions
• Lying to others about gambling activity or losses
• Failed attempts to cut back or stop
• Neglecting work, study, or relationships
• Borrowing money to gamble or cover losses

The organisations below offer free, confidential support for problem gambling. They are independent of Casinonic and operate in multiple countries. Most provide online counselling, helplines, and self-assessment tools.

Contact details and services vary by location. If you are outside the regions served by these organisations, your national or regional gambling regulator may publish a list of local support services.

Casinonic support is available 24/7 to help you manage your account, adjust limits, or answer questions about responsible gambling features. Contact support via live chat or email.

If you wish to close your account entirely rather than use a temporary cooling-off, you can request permanent account closure. Casinonic will honour this request. Any funds remaining on your account at the time of closure will be processed according to the withdrawal policy.

• Live chat support available 24 hours per day, 7 days per week
• Email support: [email protected]
• Request limit adjustments anytime via account settings or support
• Activate or extend cooling-off periods without penalty
• Request permanent account closure by contacting support